BM1 - Maintenance proactive

Publié le Posté dans Services

Il existe 2 types de maintenance

  • La maintenance préventive

Il s'agit de l'entretien courant d'un ordinateur afin d'en maintenir le fonctionnement optimum et revenir certains types de pannes.

  • La maintenance curative

Il s'agit d'une intervention pour pallier un disfonctionnement de votre ordinateur qu'il soit de nature logiciel ou matériel (comme l'apparition de fenêtres intempestives lors de la navigation internet, Virus, écran bleu ...).

 

 

Nos modes d'intervention

Suivant le diagnostic établi par téléphone, nous intervenons de 2 manières sous 4 à 8 heures* :

  • à distance : nous prenons la main sur votre poste et, dans 90 % des cas, nous réglons le problème ou nous vous permettons de continuer à travailler en attendant une intervention plus longue);
  • sur place : si le problème ne peut être réglé à distance, nous intervenons sur place afin de solutionner le problème.

* intervention sous 4 à 8 heures en fonction du type de problème et du contrat de maintenance souscrit

 

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